Financial Hardship
Are you experiencing financial hardship?
Financial hardship can impact you in various ways and is often triggered by an unexpected event, making it difficult for you to make repayments on your loan. If any of the following situations apply to you or you anticipate it will, it’s important to contact us early.
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Injury or illness
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Unemployment or a reduction in income
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Divorce or separation
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Pregnancy
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Natural disaster impacting your property or income
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Ongoing medical issues
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Unforeseen events impacting your finances
How to contact us for assistance
We have a free to call number: 0800 399 227
Email: finance@ezycars.nz
You can contact us directly by text, phone, or WhatsApp:
Clair - 021 718 960
Kerri - 021 195 7698
What happens next?
We want to help you and get you through your tricky time. We will ask you some information or documents which will help us to assess your situation and your hardship application.
Once we have assessed your situation, we will discuss with you options to help you, either temporarily, or on a permanent basis.
Until we have agreeed upon a way forward, you will need to keep trying to make the scheduled payments on your account.
Seek independent advice
If you are having financial difficulty, you might find it useful to get advice from an independent party. You can access free assistance from MoneyTalks. You can call them on 0800 345 123 or visit www.moneytalks.co.nz .