Complaints
We are committed to providing you with the best possible service. If we have fallen short, we would value the opportunity to make it right. Please contact us in the first instance.
Our complaints procedure is simple:
Step 1: Contact Us
Speak with us first. Many issues can be resolved immediately.
Step 2: Formal Review
If unsatisfied, email finance@ezycars.nz. We will acknowledge your complaint within 2 working days.
Step 3: Outcome
We will investigate and provide a written response within 10 working days.
Step 4: External Resolution
If unresolved or you are unhappy with our response, you are welcome to contact Finanical Services Compaints Limited for free, impartial, independent assistance:
www.fscl.org.nz or call 0800 347 257
Responsible Lending Criteria
Our lending practices strictly adhere to the responsible lending principles established by the Credit Contracts and Consumer Finance Act. We prioritize the financial well-being of our clients by verifying that every finance solution is suitable and that repayments remain manageable without causing genuine hardship.
Privacy Policy
We are committed to protecting your personal information and being transparent about how we collect, use, and share it. Our Privacy Policy outlines our practices in accordance with the New Zealand Privacy Act 2020. We collect information to provide you with tailored finance solutions, assessment of creditworthiness, and to fulfill our legal obligations as a financial services provider. Your data is handled with the highest level of security and professional care, ensuring your privacy is respected at every stage of your journey with us.
What We Charge
Our interest rates vary from 6.95% to 29.95%, depending on your individual circumstances. We disclose the applicable rate before you sign.
We will provide a full disclosure of the interest rate applicable to your loan and explain how it is calculated before any agreement is signed to ensure complete transparency.